Legal
How IntelliSend handles account, workspace, support, and messaging-operation data.
IntelliSend stores the account and organization information required to provide workspaces, permissions, support, billing, provider connections, contacts, campaigns, and delivery records. Provider credentials are handled by the server-side application and are not returned to the public website.
Organizations control the contact and campaign data they add to their workspace. This can include phone numbers, names, custom fields, consent or opt-out state, message content, sender information, provider identifiers, and delivery events. Organizations are responsible for ensuring they have an appropriate basis for the messages they send.
The service records activity needed to run and support messaging workflows, including campaign state, provider responses, delivery receipts, usage, cost, support requests, and workspace activity.
Data may be processed by infrastructure, email, payment, and SMS providers where required to operate the service. Retention depends on the type of record, operational requirements, contractual obligations, and applicable law.
Use the contact form to ask a privacy question or request assistance with account data. The team will verify the requester and workspace before acting on sensitive account information.